The company is organized into a customer-focused matrix of three divisions and 11 processes. Since 1996, Clarke American's market share has increased by 50 percent. market for check-printing services supplied to financial institutions. Three major competitors have 95 percent market share and vie for the $1.8 billion U.S. In addition to filling more than 50 million personalized check and deposit orders every year, Clarke American provides 24-hour service and handles more than 11 million calls annually.Ĭlarke American competes in an industry that has undergone massive consolidation. Founded in 1874, the company employs about 3,300 people at 25 sites in 15 states. Headquartered in San Antonio, Texas, Clarke American supplies personalized checks, checking-account and bill-paying accessories, financial forms and a growing portfolio of services to more than 4,000 financial institutions in the United States. Insights on the Road to Performance Excellence.Baldrige Excellence Framework Expand or Collapse.Are You Ready to Address Your Business Challenges and Get National Recognition?.
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